Privacy Policy

This Privacy Policy explains how the medical practice of Dr. Johnny Gates ("we," "us," or "our") collects, uses, and safeguards information submitted through drjohnnygates.com. Your protected health information at our clinic is handled separately under our HIPAA Notice of Privacy Practices, which is provided at the office and governs medical record use and disclosure. This website policy covers visitor and prospective-patient interactions only.

Information we collect

We collect the information you choose to provide through the contact form, booking form, phone tap-to-call, email links, and similar features on this website. This may include your name, email address, phone number, preferred appointment time, reason for visit, and any free-text message content.

We also collect limited technical information automatically — browser type, device class, approximate location, referring page, and pages viewed — to keep the site secure, measure performance, and prevent abuse.

This website is not a portal for protected health information (PHI). Please do not include sensitive medical details in a public web form. For PHI, call the clinic or use the methods we provide at your visit.

How we use information

• To respond to appointment requests, callbacks, and general inquiries.
• To confirm or reschedule visits and send appointment reminders when requested.
• To maintain, secure, and improve the website and our communications.
• To prevent spam, fraud, automated abuse, and unauthorized access attempts.
• To comply with applicable laws, regulations, and lawful requests.

How information is delivered and stored

Form submissions on this site are transmitted to our internal lead-handling service over an encrypted HTTPS connection and routed to a member of our front-office team. We use reputable hosting and email providers to operate the website; those providers may process limited form data on our behalf and are expected to use it only to provide their service to us.

We do not sell your information

We do not sell or rent your personal information. We do not use this website's form data for third-party advertising profiles or cross-site retargeting.

Cookies and analytics

The website may use essential cookies needed for it to function (for example, to remember whether you have closed a banner) and lightweight, privacy-conscious analytics to understand which pages are useful. You can clear or block cookies through your browser settings; doing so may affect some interactive features.

Your choices

You can ask us to update, correct, or delete the personal information you submitted through this website, subject to legitimate business and legal recordkeeping requirements. Use the contact details below to make a request, and we will respond in a reasonable time.

Children

This website is intended for a general adult audience seeking information about our practice. We do not knowingly collect personal information from children under 13 through the website. Pediatric or family-member appointment requests should be made by a parent or guardian.

Security

We use technical and operational safeguards designed to protect the information you submit. No website or online transmission is perfectly secure, however, and we cannot guarantee absolute security. If you suspect a security issue, please contact us so we can investigate.

Updates to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the current version. Material changes will be reflected by updating that date.

Contact

Questions about this Privacy Policy can be sent to [email protected] or by phone at +1 214-941-7467. Our office address is 655 Wynnewood Village Shopping Center, Dallas, TX 75224.

For protected health information (PHI), our separate HIPAA Notice of Privacy Practices — provided at the clinic — controls how we use and disclose your medical records.